Client Success Executive

Business Coaching And Client Success

About Vertex Mastery

We’re a leading event company that organises world-class business courses and coaching services for SMEs across Malaysia and beyond. At Vertex Mastery, we’re passionate about helping businesses thrive by organising transformative events that inspire, educate, and empower entrepreneurs. We fostering a positive, creativity, and growth-driven culture where every team member has the opportunity to shine and thrive to make a real difference.

Since 2013, we has been nurturing the growth of businesses and entrepreneurs with our groundbreaking corporate training and mentorship. We're committed to providing SME leaders with the spark they need for transformative ideas and rapid growth. With over 20 global events annually and more than 50 personalized consultations, we're not just in the industry of corporate development—we're in the business of igniting potential and fostering a community of inspired changemakers.

About the Role

We are looking for a proactive and people-focused Client Success Executive

to ensure our clients receive the highest level of support, guidance, and results throughout their journey with us.

This role is perfect for someone who thrives on building relationships, understands client needs, and is passionate about delivering exceptional experiences. You’ll work closely with our coaches, coordinate consultations, manage client touchpoints, and proactively identify opportunities to enhance client success.

Key Responsibilities:

  • Client Consultations:

    You’ll assist coaches in preparing for and conducting personalized consultation sessions, ensuring a clear understanding of client challenges and actionable outcomes.

  • Scheduling Pro:

    You’ll handle all scheduling logistics, including follow-ups and reminders, to ensure seamless coordination between clients and coaches.

  • Client Onboarding:

    You’ll guide new clients through the onboarding process, setting clear expectations and ensuring they feel supported from day one.

  • Client Check-Ins:

    You’ll maintain consistent touchpoints with clients to monitor progress, address concerns, and celebrate milestones.

  • Data Collection & Analysis:

    You’ll collect client feedback and results, analyze performance metrics, and prepare reports to identify patterns and opportunities for improvement.

  • Tailored Advice:

    You’ll work closely with coaches to develop personalized strategies and provide targeted advice that aligns with client goals.

  • Upselling & Cross-Selling Opportunities:

    You’ll identify client needs for additional services or courses and recommend solutions to help them maximize their outcomes.

  • Seamless Coordination:

    You’ll act as the communication hub, liaising between clients, coaches, and other departments to ensure all client touchpoints are aligned.

  • Resource Sharing:

    You’ll curate and share relevant tools, templates, and resources that support client success.

  • Crisis Management:

    You’ll proactively address any client concerns or setbacks, offering immediate solutions to maintain satisfaction and trust.

  • Continuous Improvement:

    You’ll provide feedback to internal teams on service delivery and client needs, contributing to the refinement of our coaching programs and offerings.

  • Event Support:

    You’ll assist in planning and executing events, ensuring that clients receive exceptional experiences both in-person and virtually.

  • Program Optimization:

    You’ll work with the team to evaluate and improve coaching programs, ensuring they deliver tangible value to clients.

  • Relationship Building:

    You’ll nurture long-term relationships with clients, becoming their trusted advisor and advocate within the company.

Requirements:

  • Experience-Driven:

    You have 1-2 years of hands-on experience in client management, customer service, or a related field—experience in the coaching, consulting, or events industry is a bonus.

  • People-Centered:

    You genuinely love helping people and derive satisfaction from contributing to their growth and success.

  • Organizational Ace:

    You excel at managing schedules, priorities, and multiple projects simultaneously without missing a beat.

  • Customer Intelligent:

    You have a natural talent for understanding and anticipating client needs, delivering exceptional service that exceeds expectations.

  • Effective Communicator:

    You can clearly and confidently convey ideas, instructions, and updates in a way that resonates with clients and teammates alike.

  • Time Management Guru:

    You’re skilled at prioritizing tasks, meeting deadlines, and staying organized under pressure.

  • Analytical and Detail-Oriented:

    You enjoy diving into data to identify patterns, measure results, and propose actionable improvements.

  • Critical Problem-Solver:

    You approach challenges with a structured mindset, identifying root causes and providing creative solutions.

  • Business Mindset:

    You understand the importance of aligning client satisfaction with business objectives, always keeping the big picture in mind.

  • Adaptable and Resilient:

    You thrive in a fast-paced environment, learning quickly and adjusting to change with ease.

  • Team Collaborator:

    You’re a team player who values collaboration and knows how to work effectively across departments.

  • Emotionally Intelligent:

    You remain empathetic, patient, and composed, even in high-pressure situations.

  • Results-Driven:

    You’re focused on achieving measurable outcomes for both clients and the business, constantly striving to exceed expectations.

  • Bilingual Proficiency:

    You’re fluent in Mandarin and English, with strong written and verbal communication skills to effectively engage with diverse clients.

Benefits:

  • Growth Opportunities:

    Learn from world-class leaders with access to $1 million worth of course resources.

  • Excellence-Driven Team:

    Work with a team that’s committed to excellence, ensuring you’re constantly challenged and motivated to reach your potential.

  • Dynamic Work Environment:

    This is no 9-to-5 grind. We offer flexible spaces, comfy lounges, and panoramic views of Kuala Lumpur to recharge and stay inspired.

  • Fast-Growing Career Path:

    Be part of a company that’s scaling fast, with ambitions to reach 9-figures. Join the journey, and the rewards will follow.

  • Transparency and Learning:

    Get a backstage pass to how a world-class business is run, with full access to learn all the ins and outs of the business—zero theory, all practical.

  • Global Opportunities:

    Expand your horizons with the potential to work abroad as we grow internationally through partnerships around the world.

If this sounds like the perfect role for you, introduce yourself by sending your resume and cover letter to [email protected] or apply via LinkedIn. Let us know how you’ll bring your marketing expertise and energy to help Vertex Mastery grow!

Refer A Friend

Department

Business Coaching And Client Success

Location

Kuala Lumpur, Malaysia

Copyright 2024- All Rights Reversed. Vertex Mastery Sdn. Bhd.